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Frequent questions


How does the 30-night trial work?


  • We offer you a 30-night trial without obligation. Try your Langel comfortably at home, sleeping, you will love your new mattress   but if not, just contact us within the trial period. We will collect the mattress and refund you the full amount, it's that easy. In addition, we offer a 30-night trial, not only on mattresses, but on all of our products.

How do we ship?

  • In the last step of production, the Langel mattress is rolled, vacuum packed and finally placed in a box designed to make transportation as efficient as possible. You will receive a shipping confirmation and we will deliver the mattress directly to your home. Keep in mind that different products, especially if you have purchased a Pack, come in separate packages and their delivery may take place on different days. We ship to all of mainland Spain and the Balearic Islands. In the case of Ceuta, Melilla and the Canary Islands, contact our distributors. 

How do returns and refunds work?

  • Returns within the 30-night trial period are free and you will receive a full refund of your purchase. For more detailed information on how we make returns, see the "Returns" section. 

Does the mattress need a special foundation?

  • Our Langel mattress adapts to all types of bases, whether it is a slatted bed base, a canapé or upholstered bases. The mattress cover   is non-slip, so it will always stay in place.

 What happens to returned mattresses?

  • Products that have already been used are not put back into circulation. In case of return, we coordinate the collection through a logistics partner. To protect resources and the environment, we recycle all recyclable elements of the mattress. The rest is disposed of appropriately.